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Account Verification

According to our regulations, and as long as you are not being a face to face customer, we need to verify your account details. This way we make sure that we know who you are and you are allowed to play. For this, we are required to verify that:

  • Your email is correct (via verification email)
  • Your first name and last name are accurate and belong to you
  • Your phone number (if provided) is accurate and belongs to you
  • Your birth date is accurate and shows that you are above 18 years of age
  • Your national id, driver’s license or passport are accurate and belong to you
  • Your address is accurate (we also need to make sure that you are a resident of a Country that we are legally allowed to operate)

We would therefore like to ask you to log-in to your account and take a few minutes to check that all information is correct and updated. If any information changes it is your responsibility to inform us about it so that we can update it for you. You will be able to change your phone number after verification. Once specified, all other details are not editable by you (first name, etc). In case that there is a typo during your registration, the details will be verified and corrected during your account verification.

In order to proceed with the Account Verification process, you will need to visit My Account then Account Details and then Upload Documents (photographed or scanned):

  • A colored copy of both sides of your ID card, driver’s license or your passport (select the passport option)
  • A colored copy of a recent (within the last 6 months) official document, stating your full name and your current address (eg electricity bill, water bill, phone bill (land-line), monthly bank statement). Alternatively, if you are not able to provide any of the above documentations, you can alternatively send us a scanned copy of a Statutory Declaration N. 1599/86 (previously N.105) completed and approved by an official authority (KEP), where the requested information is clearly stated. (select the utility bill option)

From time to time, we might ask you for extra verification documents during your deposits or withdrawals; in our mission to protect this community from Money Laundering and Funding of Terrorism as the respective laws suggest. If you need more details over this matter please be advised to read about Know Your Customer, Customer Due Diligence, Enhanced Customer Due Diligence as well as Anti-money laundering regulations.

If you have any question, do not hesitate to reach out to us via the contact us page.

Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience