This policy serves as a way to prevent disagreements with our customers but also meet the Anti-Money-Laundering (AML) standards set by the corresponding legislations.

By becoming a customer of our service, your responsibilities are:

1. Not to request or demand a refund or chargeback directly from your bank or credit card provider at any time while or after using our services.
2. Request a refund after consulting this document and any preconditions set on this document.

Refunds are only offered in case there are reasonable and justified circumstances. A precondition to this is that the payment method you chose to deposit, supports the refund functionality. The request should be made within a reasonable time frame (24 hours) to our support team. Your balance and gaming activity should have remained unchanged within that time frame. So utilising some funds and requesting a refund is not allowed. In such a case you will go through a withdrawal process. Please consult the following information before you request a refund:

1. Refunds can only be sent back to the original payment source (e.g a debit card). You can not use the refund procedure to transfer money between payment sources.
2. In case that you receive bonus credits from your deposit, such bonus credits must not be consumed and will be totally removed once your refund is executed.
3. Partial refunds are not supported. If you consume part of your balance, you have to go via the withdrawal process.
4. The withdrawal process is always governed by the Enhanced Customer Due Diligence. To read more about this, please consult our AML Policy.
5. Your balance is subject to freezing in case that we identify that you attempt to exploit the refund procedure after consuming your credits. You may be held liable in a competent court of law.
6. We reserve the right to send the funds back to the initial payment source (if possible), if your funds are sitting and there is no activity in your account for a long period of time (over a year).
7. If there are reasons to suspect that the origins of your funds or your entire activities are contrary to our Anti- Money Laundering Policy, we reserve the right to deny further deposits or withdrawals, freeze your assets and refund them back. Be notified that, in such a case we are obliged to inform the governing institutions (Financial Unit) and diclose your activities and personal data, so that they are evaluated for money laundering and funding of terrorism.
8. If we reasonably classify any of your activities against the usual purpose of the service, with the presence of direct or indirect illegal intent of yours or without a good faith, we reserve the right to act upon this policy without giving any notification to you.